Frame your action objective so you ask for what you need
Organize and structure for attention and retention
Use anecdotes, examples, humor to enliven
Manage non-verbal communication professionally and cross culturally; deliver with credibility and responsiveness
Manage the message; the art of persuasion
Use media to enhance and support
Control group dynamics, field question/answer
Work with small and large groups
Provide video, written and verbal feedback
Influence:
Assess your individual capacity for influence
Master the three influential moves
Use a script to demonstrate how to frame your influential objective and interact to support and achieve it
Use logic, emotion and authority to support your objective
Get feedback on the effectiveness of your personal style
Facilitation Skills
Learn to gain the confidence of the group
Learn to conduct needs assessment
Create meeting and event agendas that use time to keep things vibrant and meet the objectives
Learn to facilitate high participation events using professional group processes that foster group ownership
Ensure capture of information during the process
Create succinct actionable reports
Follow up with the stakeholder team
Managing Media Interviews
Master the right preparation
Decide how you need to be perceived to be effective
Package your sound bites
Distinguish how to prepare and deliver for print, radio, and television interviews
Control your message when the questions are challenging
Respond: in an information vacuum, in an office crisis, for damage control, to combat disinformation
Develop a positive to neutral relationship with the interviewer
Manage the camera; manage your appearance
Writing: Financial/Technical/Business
Define your audience; tune into national, regional, cultural biases
Define the objective of the communication
Determine what your key messages are
Structure in one of three important ways
Craft press releases, correspondence, email, minutes of meetings, reports, proposals, speeches, PowerPoint, articles, talking points, etc. and get to use great templates
Get feedback on your own writing effectiveness
Conflict Management
Identify the real interests of the other side
Expand the pie and add more options to negotiate resolution
Learn to frame your objective as a win/win proposition; learn how not to respond to an ultimatum
Use the DESC script to avoid judging, whining, accusing, or making sweeping generalities
Solve cases in manager-employee conflict; employee-employee conflict; conflict with vendors, contractors, consultants, board members and community activists
Role play persistence and dodging pressure tactics
Illustrate creative problem solving techniques
Create alternatives and options to get past impasses
Communicating for Results
This comprehensive communications program provides training in all the interpersonal skills described in the workshops above.
Executive Presence
Build self confidence and manage self-consciousness when speaking impromptu
Demonstrate key verbal and non-verbal management of executive presence
Simulate best practices of speaking at meetings, on conference calls, and interpersonally; demonstrate how to promote identification with your audience and leave an enduring positive impression
Use 3 hooks in the art of persuasion
Identify the action objective you must accomplish
Listen and respond to challenges and objections while maintaining win/win, civility and control
